SHIPPING NON LIVE / NON PERISHABLE GOOD'S ARE ALWAYS SENT SECOND CLASS WITH THE ROYAL MAIL. LARGER OR HEAVY ITEMS WILL BE SENT WITH HERMES,YODEL,DPD OR UPS.

LIVE GOOD'S AND PERISHABLE GOOD'S ARE ALWAYS SENT 1ST CLASS / NEXT DAY WITH THE ROYAL MAIL OR UPS

IF YOUR ORDER IS FOR LIVE FISH THEY WILL BE SENT WITH UPS ONLY ON  TUESDAY FOR WEDNESDAY DELIVERY OR WEDNESDAY FOR THURSDAY DELIVERY.

LIVE SHRIMP/SNAILS INVERTS ARE SENT WITH THE ROYAL MAIL.

YOU MUST BE AVAILABLE AT THE FIRST POSSIBLE DELIVERY ATTEMPT FOR THE LIVE ARRIVAL GUARANTEE TO APPLY AND IF YOU ARE NOT THE LIVE ARRIVAL GUARANTEE IS VOID.

WE SEND MOST THINGS TO ANYWHERE IN THE UK, THIS INCLUDES ENGLAND NORTHERN IRELAND SCOTLAND AND WALES. BUT SCOTLAND MAY BE SUBJECT TO CHANGE DEPENDING ON THE ACTUAL LOCATION.

 

WE OFFER A FULL LIVE ARRIVAL OF ALL OUR LIVE STOCK. IN THE UNLIKLY EVENT A PROBLEM PLEASE PHOTOGRAPH THE UN OPENED BAG CLEARLY SHOWING YOUR PROBLEM AND SEND IT TO US WITHIN THE FIRST 3 HOURS OF ARRIVAL.

ANY ISSUES WITH YOUR ORDER PLEASE MESSAGE US AND GIVE US CHANCE TO RESOLVE. WE WILL ALWAYS DO OUR BEST TO HELP RESOLVE ANY ISSUES.

WE WILL NOT BE HELP RESPONSIBLE FOR MISTAKES CAUSED ON YOUR BEHALF OR THE FAILED ATTEMPT OF DELIVERY ON THE FIRST POSIBLE OCCASION.